Shipping policy

Shipping Policy

1. Processing Time: All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options to meet your delivery needs. Delivery delays can occasionally occur, especially during peak holiday seasons or unforeseen circumstances. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

3. Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes: NeonFlare is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages: NeonFlare is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

6. International Shipping: We currently do not ship outside the United States.

7. Returns Policy: Please refer to our Return Policy for details on returns and exchanges.

8. Missing or Lost Packages: In the rare event that your package is lost or missing, please contact our customer support team at customer.support@neonflare.com with your order number. We will work with the carrier to locate your package.

9. Contact Information: For any questions about the shipping policy, please contact us at customer.support@neonflare.com.